She was very friendly and helpful.Ī few months ago I needed a part in a hurry. When a minor mistake was made in shipping information of one order, Kathy immediately called and offered to correct it. Kathy or one of the staff always emailed me to confirm the placement of the order and the shipping information, so I never wondered about the status of my order.
I had scoured the internet looking for service manuals, and I found every one that I needed in one place on their site.
Also, their website automatically provides a link to download the service manual or instructions related to the part or model of printer. All of my orders shipped either on the same day or early on the next day, and they always arrived within two days, even when I chose ground shipping. generally has the lowest or second lowest prices, but they don’t sacrifice customer service for the low cost. I’ve searched many other online parts stores, but their selections aren’t as good, and they can’t match the prices. They offer an extensive inventory of printer parts, including hard-to-find pieces for fusers and old models. I love, and that praise is not high enough.
I’ve been meaning to write a testimonial for for a while, and talking to you this morning inspired me to do it now.
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