I tried the print spooler and default printer changes above, but in this case they didn't fix it, since the document presumably contained metadata about "printer 1" which caused it to try to connect to it (and crash) every time I tried to save the document. Tried to save on computer 2 (where printer 1 is not available) I found that the problem occurs when, if you've made changes to a document which was previously saved on another computer, the last printer which the document was printed on before being saved on that other computer, isn't present. Why are windows users always left out in the cold? I did notice that they resolved the problem for MAC users with a downloadable patch for the version cue problem. My heart just clutched thinking about that!ĭoes Illustrator support even know about these resolutions? Do they even care? After this experience, I would like to never buy an Adobe product ever again, but unfortunately, I use PS and DW for work and don't have that option. The only thing I didn't do that they recommended was to re-format. I uninstalled and reinstalled, I rebooted in selective start-up mode, I shut off my virus protection, I reinstalled from the desktop, I uninstalled fonts, etc, etc. When I first started having this problem, my very first step was to go to Illustrator support and read all their suggested resolutions.
I have to say thank you to all who have contributed to my solution! My particular problem happened to have been the printer problem originally mentioned by Nathan Tyler.
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